Position Overview

Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational goals and objectives.

What you'll do

• Implements a LAN network for a large site containing a variety of operating systems, devices, and printers. Maintain the documentation on the configuration of systems on site and procedures to maintain them.
• Supports local telecom infrastructure and phones associated with the LAN.
• Configures and installs operating systems consistent with Hunter Douglas standards as to provide a secure computing environment.
• Ensure that utilities designed to automate and maintain computer systems are operational.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Reviews system and application logs and verifies completion of scheduled jobs such as backups.
• Manages and maintains end-user access to systems, services, servers, devices, and desktop/laptop computers in a prompt and effective manner.
• Works closely with the Operations and Systems groups to escalate and troubleshoot if needed.
• Understand advanced network topology to be able expand the wired and wireless infrastructure. Evaluate and coordinate cabling vendors.
• Manage local service requests submitted by the users in a prompt and effective manner.
• Monitor and prioritize requests that may include ticket re-assignment.
• Work with all IT groups to improve and enhance customer support including Operations and the HelpDesk.
• Propagate Hunter Douglas infrastructure standards to other Hunter Douglas locations by working with remote system administrators. Share and help all locations meet a common computing environment.
• Identifies problems, gathers data, develops, and assesses alternative courses of action, and makes timely decisions based on logical assumptions using all available information.
• Effectively and routinely follows up on tasks, open issues, and requests. Can establish priorities and course of action for managing multiple tasks and acts based upon personal conviction and intuition.Establishes course of action, allocates resources, uses time efficiently, and is personally well organized.

Who you are

• Acceptable Training and Experience includes an Associate's degree in a computer related field or five years equivalent experience. Five years' experience as in a position of PC administration or equivalent. Three years' experience within an IT Customer Support environmentExpert knowledge with Microsoft Windows personal computing operating systems including versions 10 & 11.
• Expert knowledge with trouble shooting skills.
• Solid knowledge with Networking/ distributing computing concepts and client/ server programming.
• Solid knowledge of business processes and functions with an exceptional attention to detail.
• Solid knowledge with installation and maintenance of network cabling
• Solid knowledge with hardware & software installations
• Solid knowledge with Network file systems
• Solid knowledge with Apple iOS environment
• Solid knowledge working within a Windows Server and OS environment.
• Basic knowledge of interpersonal, verbal, and written communication skills

What's in it for you

• Annual base salary range: $73,000-$82,000
• Bonus target range: 5-20%
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.